Agreement between User and www. pacificfibre .com

Last Updated: August 14, 2026

Welcome to Pacific Fibre and Rope Co. Inc. These Terms and Conditions govern your use of our website, www. Pacificfibre .com, and your purchase of products and services from us. By accessing our website or placing an order, you agree to these Terms & Conditions.

  1. About Our Business

Pacific Fibre and Rope Co. Inc. is an e-commerce business.

Pacific Fibre and Rope Co. Inc. website provides information about and offers for sale custom-made ropes, rope products, rope ladders, climbing and cargo nets, gangway nets, exercise ropes, and related products for commercial, industrial, recreational, residential, theatrical, military, and specialty applications. Customers may use the website to learn about our products and services, request information or quotes, and purchase available products online. Pacific Fibre and Rope also manufactures custom rope products based on customer specifications and intended applications.

If you have questions about an order or our policies, you may contact us at:

Email: moreinfo at pacificfibre.com
Phone: (310) 834-4567
Address: 2700 N. Rose Avenue, Unit R
Signal Hill, California 90755

  1. Orders

Customers may place orders through our website by selecting the desired products, providing the requested information, and completing the checkout process.

After an order is submitted, customers will receive an order confirmation by email. An order is not considered accepted until payment has been successfully processed and the order has been confirmed by Pacific Fibre and Rope Co. Inc..

We reserve the right to cancel or refuse an order due to product availability, pricing errors, suspected fraudulent activity, or other legitimate business reasons.

  1. Product Information and Pricing

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and prices displayed on our website are accurate.

Prices are listed in USD $ Dollars unless otherwise stated.

We reserve the right to correct pricing or product information errors and to update product prices at any time. Any changes will not affect orders that have already been confirmed, except where required by law.

  1. Payment

We accept the payment methods displayed during checkout.

Payment is due at the time an order is placed unless otherwise stated.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

All transactions are subject to verification and authorization by the applicable payment processor.

  1. Shipping and Fulfillment

Orders are processed based on the type of product ordered and product availability. Processing times may vary depending on the order.

For custom-made or special-order products, customers will be provided with an estimated production and shipping timeframe. Production of custom orders will begin after payment has been successfully received, unless otherwise agreed upon.

Estimated delivery times vary based on the customer’s location, selected shipping method, carrier availability, and other factors like carrier delays, weather, holidays, or circumstances that may be outside of our control. Shipping and delivery dates are estimates and are not guaranteed.

Customers will be notified of any significant delays that may affect the estimated fulfillment or shipping timeframe.

Customers will receive shipping confirmation and tracking information when available.

  1. Returns and Refunds

All returns are done through contacting us. Because most of our ropes are custom made it is important that we discuss the matter.

Approved refunds will be issued to the original payment method. Processing times for refunds may vary depending on the customer’s bank or card issuer.

For complete information, please review our Return Policy.

  1. Cancellations

Customers may request cancellation of an order by contacting us at (310) 834-4567 before the order has been shipped or fulfilled.

Once an order has been shipped or fulfilled, cancellation may no longer be available, and the customer may need to follow our return process.

  1. Customer Responsibilities

Customers are responsible for providing accurate billing, shipping, contact, and payment information.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

  1. Prohibited Use

Customers may not use our website for unlawful activities, fraudulent transactions, unauthorized purchases, or any activity that violates applicable laws or regulations.

  1. Website Content

All content on this website, including text, photographs, graphics, logos, and product information, is owned by or licensed to Pacific Fibre and Rope Co. Inc. and may not be reproduced or used without permission.

  1. Privacy

Our collection and use of customer information is governed by our Privacy Policy.

  1. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised “Last Updated” date.

Indemnification

You agree to indemnify, defend and hold harmless Pacific Fibre and Rope, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Pacific Fibre and Rope reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Pacific Fibre and Rope in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Pacific Fibre and Rope agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. PACIFIC FIBRE AND ROPE AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

PACIFIC FIBRE AND ROPE AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. PACIFIC FIBRE AND ROPE AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PACIFIC FIBRE AND ROPE AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF PACIFIC FIBRE AND ROPE OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Contact Us

If you have questions regarding these Terms and Conditions, orders, returns, or our products, please contact us:

Pacific Fibre and Rope
2700 N. Rose Avenue, Unit R
Signal Hill, California 90755

Email Address:
moreinfo at pacificfibre.com

Telephone number:
(310) 834-4567

By using this website or placing an order, you acknowledge that you have read and agree to these Terms and Conditions.